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Effective Date: 10/17/2025

At C & M Automotive Repair Specialist, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, use maintenance & repair services, and protects personal information when you engage with our 10DLC text messaging services. By using our services, you consent to the practices described in this policy..

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, phone number, email address, and billing information when you contact us or schedule a service.

• Vehicle Information: Details about your vehicle to provide maintenance & repair services.

• Technical Information: Non-personal data like your IP address, browser type, and pages visited on our website to help us improve site performance and user experience.

• Text Messaging: Any other information you provide when you opt into our text messaging services.

  • Usage Data: Information about how you interact with our messages, including delivery status and response rates.

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2. How We Use Your Information

Your information is used to:

• Provide and manage maintenance & repair services

• Respond to inquiries, estimates, or service requests

• Improve our website and customer experience

• Send updates or confirmations related to your service

• Send you digital vehicle inspection reports about your vehicle.

• Analyze usage trends and improve our services.

• Comply with legal or regulatory obligations

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We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages

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3. How We Protect Your Information

We use secure servers, secure communication channels, and administrative safeguards to protect your personal information.

Access to your data is limited to authorized personnel only.

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4. Sharing Information

We may share limited information only when:

• It’s necessary to complete your service request (for example, with a service partner or insurance provider)

• Required by law, court order, or legal process

• To protect the rights, property, or safety of C & M Automotive Repair Specialist and our customers

• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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5. Consent to Receive Text Messages

By providing your phone number, you consent to receive text messages from us. You can opt out at any time by replying with “STOP”, emailing service@candmautospecialist.com or calling (530) 755-2065

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5. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand visitor behavior and improve our content.

  
You can disable cookies in your browser settings at any time, but some features of our site may not function properly without them.

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6. Your Rights

If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA), including:

• Requesting a copy of the personal data we hold about you

• Requesting correction or deletion of your data

• Opting out of data sharing (if applicable)

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To make a request, please contact us using the information above.

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7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

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8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated “Effective Date” listed at the top.

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